Maintenance Requests: Policies

Configure your Maintenance Request policies as required via Administration. Navigate to Administration -> Policies -> Maintenance & Inspection -> Maintenance Request Policies, Maintenance Request Report Policies.

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Maintenance Request Policies

Define your policy details; choose who has visibility to incoming maintenance requests in addition to defining when a maintenance request can be re-opened by a tenant once its been already closed.

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Categorize your maintenance request objects in their respective area. Add/remove objects within areas as required.

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Customize and configure what tenants see in their portal.

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Alert for emergency maintenance request

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Permission to enter note

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Entry instructions note

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Entry not granted alert

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Based on your availability and working hours; Configure your tenant preferred time windows where maintenance requests can be addressed, in addition to setting notice hours and window hours dedicated to the resolution and addressing of maintenance requests.

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