Configure your Maintenance Request policies as required via Administration. Navigate to Administration -> Policies -> Maintenance & Inspection -> Maintenance Request Policies, Maintenance Request Report Policies.
Maintenance Request Policies
Define your policy details; choose who has visibility to incoming maintenance requests in addition to defining when a maintenance request can be re-opened by a tenant once its been already closed.
Categorize your maintenance request objects in their respective area. Add/remove objects within areas as required.
Customize and configure what tenants see in their portal.
Alert for emergency maintenance request
Permission to enter note
Entry instructions note
Entry not granted alert
Based on your availability and working hours; Configure your tenant preferred time windows where maintenance requests can be addressed, in addition to setting notice hours and window hours dedicated to the resolution and addressing of maintenance requests.