As part of the new phone service structure, you will have the ability to add Greeting files/recordings for Tracking Numbers.
Note: Users who previously had access to update tracking numbers from the old phone service structure will have access to this feature.
If additional user group needs to have access to this feature, please inform the Support Team by submitting a Support Ticket at support.propertyvista.com as additional permission is required to be enabled.
Below are the step-by-step procedures on how to add Greetings for tracking numbers:
1. From Lead Managing’s Dashboard page, click on Settings
2. Click Start Managing under Tracking Numbers
3. Click the Greetings tab
4. From the Greetings tab, click Add a new Greeting
5. Fill out the following mandatory fields:
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- Greeting Name - This will be the name of the Greeting (must always be unique).
- Description - This should contain a short description of the greeting.
- Click Choose File to upload an audio file.
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Note: The audio file must be in the following format: .mpga, .wav, or .mp3 only. The allowed file size is up to 25 MB and or up to 40 minutes per file.
6. Once filled out, click Submit