We have been working hard on some exciting new interface updates to modernize the design of our Tenant Portal and improve the user experience.
What's New?!
- Rebrand: The myCommunity Tenant Portal will be known as the myVista Tenant Portal going forward, to unify with the existing myVista Tenant App
- Modern UI/UX: We gave the legacy resident portal a major facelift to ensure that the platform is easy to navigate and looks amazing for all tenants, including:
- A sleek and modern user interface design for improved visual appeal
- Enhanced user-friendly navigation for effortless access to your leasing information
- Additional capabilities to address the various day-to-day for our tenants
Please feel free to log in to your myVista Tenant Portal and explore the new design! We have maintained the features and functionality that you are accustomed to. Please reference the section below for additional detail on the most common workflows.
Should you have any questions or encounter any issues, please reach out to us directly at support@propertyvista.com. Thank you for being a valued tenant!
1) Signing Up on the New Tenant Portal:
After receiving an invitation to the Resident Portal, tenants will need to sign up. After receiving a link to the Resident Portal, tenants need to press the Sign Up button as shown below:
2) Making a Payment on the New Tenant Portal:
With the new Tenant Portal, tenants will continue to have the ability to view the following information:
- Billing Summary
- Current Balance and Due Date
- Current Bill
- Billing History
- Auto Pay Agreements
- Next AutoPay Date
- Latest Payments, and
- Existing Payment Methods
Below are the various actions that can be performed within the Billing & Payments tab from the Tenant Portal side-navigation menu:
- Make a One-Time Payment
- Add Autopay Agreements
- Add Payment Methods
3) Submitting a Maintenance Request on the New Tenant Portal:
With the new Tenant Portal, tenants can submit a maintenance request as follows:
- Click on "Create Request" from the 'Dashboard' page, or from the 'Maintenance Requests' tab on the side-navigation menu:
- Fill in the "New Maintenance Request" form with all information as necessary. The drop-down fields will expand with information and you can choose whatever best describes the issue you are having.
- Once you check the "Entry Permission Signature" checkbox, provide any additional information to the Administration in the "Entry Instructions".
- When you are finished, click "Submit Request" from the upper-right of the page. You will get a confirmation message indicating the request was submitted successfully.