Are you looking to adjust the tenant's billing for future months? It is recommended to edit the current lease, add the recurring adjustment to the service(residential rent)/ features, and specify the effective date of this adjustment.
Are you looking to adjust the tenant's current balance or rectify past charges? It is recommended to complete a one-time lease adjustment by applying the credits or charges where needed.
To adjust the recurring billing of a specific service item and/or feature on a current lease,
STEP 1) Navigate to Tenants & Leases → Leases → Select the applicable lease → Select Term in Effect OR Select Views → Lease Terms → Current → Select the pencil to edit:
STEP 2) Select the button for +Add Adjustment (where needed Ex. Residential Rent or Feature)
STEP 3) Fill out applicable fields → Select Save
|Type of Adjustment||Monetary or Percentage|
|Value of the Adjustment||Input recurring adjustment amount or %
(Note: a positive value will increase the start price whereas a negative value will reduce the start price)
|Effective Date||Input the date you would like to initialize the charges
(Note: if left blank, on the next billing cycle - revised billing will occur for the two previous billing cycles)
|Expiration Date||Input Expiration Date to end the charges|
STEP 4) Select Versioning -> Finalize (to finalize/ confirm the adjustment)
Important Note: If the tenant is no longer using a feature, instead of removing the feature from the lease - please implement an expiration date. *Removal of the feature will result in revised billing occurring for past billing cycles.
From time to time, you may need to adjust the current balance of a lease through a one-time adjustment (for chargebacks, write-offs, incentive credits etc...), using the following adjustment methods: Charge and Targeted Credit.
STEP 1) Select into the Lease →Select the Adjustment Tab → Select + New Adjustment
STEP 2) Fill out applicable fields → Select Save
Charge (To create a charge adjustment)
Targeted Credit (To create a credit tied to an AR code)
|Charge Code/Credit Code/Target Code||
Charge Code (To select the AR code for the charge)
Target Code (To select the AR code for the credit where this AR code is currently owed on the tenant's ledger)
|Amount||Input Value of Charge/Credit|
|Execution Type||Immediate (Will post the charge/credit immediately to the tenant ledger)
Pending (Will require you to enter the Target Date that you want the charge/credit to post to the tenant ledger - This will allow you to post charges/credits for the future to the lease)
|Received Date||If the charge/credit is from the past you are able to input a received date that differs from the "Post Date". This field is reviewed by the Late Fee & PPD Policies respectively allowing you to input an adjustment later in the month but back date the adjustment in alignment with the policies.|
|Description||You are able to input a description as needed. This description will appear on the tenant ledger associated to the charge/credit.|
|Overwrite Default Tax||If you are creating a charge & you have a tax policy configured you can select this box to overwrite the policy defined tax amount & adjust the amount or percentage as needed.|
|Tax Type||This allows you to define if you will use a "Monetary" tax amount or a "Percentage" tax amount|
|Tax||Input the monetary/percentage tax amount|
STEP 3) Select Actions → Submit
You will now be able to view the adjustment under the adjustments tab of the lease:
AUTO-LINKING OF CREDITS/PAYMENTS TO CHARGES