Vida Release Notes July 2024

HIGHLIGHT FEATURE
We are pleased to announce that LeadManaging can now identify answered call information, including Call Answered By and the Result of the calls placed on Call Tracking Numbers. This feature starts monitoring calls starting July 27. A Call Answered By column is now available in the Dashboard’s Building Notes, To Do’s page and the Guest Card - this column will show 3 possible results: Virtual Agent (Vista Voice), Onsite, or Voicemail.

 

 

In addition to this, the call Event Results are now automatically populated based on the outcome of the call. The possible results are:

  • Answered - If the call was answered by either the Virtual Agent or the Property.
  • No Answer - If the call rang but no one answered from the Property and there was no Voicemail option. Otherwise, the Result would be tagged as Voicemail.
  • Disconnected - If the call was dropped or if the caller ended the call before the destination number could answer.

Customer Benefit: The feature allows Leasing Agents to quickly determine which prospects need a call back, as well as saves them time from managing leads by intelligently labeling the call result.

 

Note that calls earlier than July 27 will not be tracked by this new feature.

 

To know more about the Virtual Agent (Vista Voice), please reach out to your Account Manager or submit a support ticket.

 

NEW FEATURES

Our Custom Building Settings' URL fields now accommodate up to 2048 characters. This can be found in the Settings → Configuration → Select Building - Adjust Configuration page.

 

Customer Benefit: The additional character allocation allows clients to add more specific URLs. This is especially useful for Thank You page redirects to Virtual Tour links and Apartment Galleries to show more details to the client after they fill out forms or book appointments.

 

 

We have made improvements to the Calendar’s navigation. Users will now remain within the same staff calendar view after making adjustments to existing appointments and out of office events.

 

Additionally, we have addressed the inconsistencies in how certain Building Legends were previously displayed.

 

Demo Video URL: Click HERE

 

Customer Benefit: This allows admin and manager users to manage 1 staff’s calendar at a time as previously, the calendar routes back to the main calendar for the user.

 

 

We have made the email address field of the Registration Form and Guest Card an email validation field. Moving forward, email addresses entered by prospects require a valid format.

 

Customer Benefit: This helps limit erroneous contact details in Guest Cards and aids Leasing Agents in connecting with prospects.

 

 

The Booking Form, Waitlist/Registration Form, and Contact Forms now allow hyperlinks to custom questions. Note that you need to submit a ticket to Technical Support to have these customizations added to your forms.

Customer Benefit: This feature enables our forms to directly incorporate and display additional information sourced from third-party websites, providing a more comprehensive view for our prospects within the same interface.

 

 

We have updated the LeadManaging Appointment logic to ensure only 1 appointment is assigned to an available agent per time slot. Our per Building Multiple Booking settings now uses the following rules:

  1. If the Building’s Multiple Booking value is 1, this means there can only be 1 appointment scheduled for a time slot regardless of the number of available agents.
  1. If the Building’s Multiple Booking value is 2, this means there can be 2 appointments scheduled for a time slot and will be assigned to 2 available agents (1 agent per appointment).
    1. If only 1 agent is available, then only 1 appointment can be booked.

Note: This logic applies regardless if the leasing agent is assigned to multiple buildings. Appointments will only be booked if the agent is available.

 

Customer Benefit: Our new appointment logic ensures leasing agents cannot be scheduled for overlapping appointments at multiple properties. This allows clients to adjust the number of tours or appointments permitted per time slot at each building, without the risk of an agent being double-booked.

 

 

IMPROVEMENTS

Move In Dates are now consistently captured in the Leasing Preferences section whenever an Event’s Result and/or Contact Stage gets updated.

 

 

 

We have fixed the issue where users cannot access the Drill Down Report. Whenever the PMC does not have a Manager in their user hierarchy, the report will now automatically adjust based on the set up of the PMC’s LeadManaging account.

 

We have updated the navigational experience of opening Guest Cards from the To Do’s for uniformity. Whenever users are in the To Do’s page and clicks on the guest card, a new tab in the user’s browser will now open with the Guest Card’s information.


Hints have been added to the Building Configuration page to show the possible values that users can add to each setting.

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