The MyVista app provides tenants with access to the functionality of the My Community Tenant Portal directly from their mobile devices.
Using the app, tenants can:
- Sign and download lease agreements.
- Set up automatic payments (Auto Pay).
- Make manual rent payments.
- Add or update payment methods.
- Submit maintenance requests.
- Purchase or upload proof of insurance.
- Communicate directly with their property manager.
Before Getting Started
Before using the MyVista app, tenants must first sign in to the My Community Tenant Portal.
If you have not yet set up your Tenant Portal account, please refer to Getting Started with the Tenant Portal.
1. First-Time Login
When logging in to the MyVista app for the first time, tenants will be prompted to select an approved lease.
Select the appropriate lease and tap CONTINUE to proceed.
2. Signing Your Lease Agreement
If a lease agreement has not yet been signed, tenants will be prompted to complete the signing process.
Tap SIGN YOUR LEASE to open the lease agreement.
Four signature fields will be highlighted in red, indicating where signatures are required. As each signature is completed, the corresponding field will turn green to indicate completion.
Once all required signatures have been provided, the tenant can download a copy of the completed lease agreement.
3. Setting Up Auto Pay and Payment Methods
During the first login, tenants who have not already configured Auto Pay may be prompted to set it up.
If you prefer to make manual payments instead, you can skip this step and configure your payment methods later.
Adding a Payment Method
To add a new payment method, enter your credit card or Electronic Funds Transfer (EFT) details.
Follow the on-screen instructions to enter your payment information.
Once your payment details have been entered, select ADD to proceed to the payment configuration screen.
Enter the required payment information, including the rent amount and any additional charges or features specified in your lease agreement.
Once all details have been entered, select SUBMIT to complete the setup.
4. Tenant Insurance
The MyVista app allows tenants to purchase insurance directly through the app or upload proof of an existing insurance policy, where required.
Purchasing Insurance
To purchase insurance through the app:
- Agree to the displayed terms and conditions.
- Complete the required questions using the available drop-down menus.
- Select GET QUOTE to generate an insurance quote.
A quote will be generated, displaying the available monthly payment or annual payment options. Tenants can then proceed with purchasing insurance directly through the app.
Tenants can also return to this section at a later time to obtain a quote or purchase insurance.
5. Navigating the MyVista Dashboard
Once the initial setup is complete, tenants can access the MyVista app dashboard.
From the dashboard, tenants can:
- View outstanding account balances.
- Make manual rent payments.
- Update payment information.
- Submit maintenance requests.
- Create messages to communicate with their property manager.
The Messages section allows tenants to communicate directly with their property management team.
6. Submitting Maintenance Requests
Tenants can submit maintenance requests directly through the MyVista app.
When creating a request, tenants can:
- Specify whether the issue relates to their unit or a common building area.
- Indicate whether the issue is an emergency.
- Select the location and type of issue using the available drop-down menus.
- Provide additional details in the description field.
- Upload a photo to help illustrate the issue, if applicable.
Providing as much detail as possible will help the property management team understand and assess the reported issue.
7. MyVista App Tutorial
For additional guidance, tenants can access the built-in app tutorial by selecting the ? icon in the upper-right corner of the app.
The tutorial provides additional information about navigating and using the MyVista app.