AutoPay Policy

The AutoPay Policy allows you to set pre-authorized payment rules. The system can automatically update your AutoPay when the rents are increased or decreased but certain rules need to be adjusted.

This step-by-step guide will help you configure your AutoPay Policy.

1. Go to Administration → Policies → Finance → AutoPay.
2. Click on the organization policy to open it

The following can be customized for the AutoPay Policy:

On Lease Charge Change Rule:

• • Keep % Pay: Select this if you want the system to automatically adjust the AutoPay if the charge amounts change. For example, it automatically adjusts the autopay if the rent increases.
• • Keep Unchanged: Select this if you do not want the system to automatically adjust the autopay. 
    • If the balance is lower than the autopay, we will take the outstanding balance.
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  • Fixed Amount: Use this option if you would like to assign a fixed dollar amount that will not change or adjust based on the balance of the lease or any increases to the lease amount.
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• Exclude First Billing Period Charge: Select this if you want to skip the AutoPay in the first month of renting.
• Exclude Last Billing Period Charge: Select this if you want the system to Automatically cancel the AutoPay in the last month's rent.
• Allow Cancellation By Resident: Allows residents to manage and cancel their AutoPayments themselves via the Resident Portal.
• Up to Limit: You can set a maximum payment amount for the AutoPay.
  NOTE: By default, the maximum allowed by the payment processor is $5K, unless it has been raised separately.
• Include Deposit Charges: By checking this box, the AutoPay will automatically include any Deposit charges in your Autopay calculation
• Include Pending AGI Charges: By checking this box, the AutoPay will automatically include any pending AGI charges 
• Include Lease Adjustments: By checking this box, the AutoPay will automatically include Lease Adjustments into the Autopay calculation 
• Include Other Fees and Charges: Include other fees such as Late Fees in the Autopay calculation
• Exclude Codes: Use this function to specify any codes that you do not want incorporated into the Autopay policy