A new feature has been added in LeadManaging to support self-serve blocking of phone numbers for calls from unwanted senders.
Important Note: This blocking functionality is also available for SMS, email addresses, and domains.
- Blocking incoming SMS from listed numbers
- Blocking incoming emails from listed email addresses and domains
As part of the Blocklist feature, we've introduced self-serve phone numbers blocking for calls in LeadManaging. Calls from numbers on the blocklist will not be processed, saved, or trigger any events in LM, including calls to Vivian-enabled numbers.
How to Add a Number to Blocklist:
1. From LeadManaging’s Dashboard page, click on Settings.
2. Click Start Managing under Blocklist.
3. Under Phone Numbers, click Start Managing.
4. In the open field, enter the phone number you wish to add to the list of blocked numbers.
- Please enter a valid phone number. It must start with ‘+’ followed by the country code and the phone number with no spaces or special characters.
- e.g. +14141112222
5. Click on the search button to quickly check the list if the number already exists. If none, click on
to add the number to blocklist.
6. A prompt will appear to confirm the action, click Yes to proceed.
7. The number is now added to the blocklist.
How to Remove a Number from the Blocklist:
1. From LeadManaging’s Dashboard page, click on Settings.
2. Click Start Managing under Blocklist.
3. Under Phone Numbers, click Start Managing.
4. In the search field, search for the phone number you wish to remove from the list of blocked numbers.
5. Click on the search button to query the list of all numbers in the blocklist.
6. Click Unblock to remove the number from the list.
7. A prompt will appear to confirm the action, click Yes to proceed.
8. This will remove the number from the blocklist.
How it works:
- Future calls from blocked numbers are deleted and will not generate events or guestcards in LeadManaging.
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LeadManaging users cannot do an outbound call to blocked numbers. When trying to contact a blocked number from the guestcard, a prompt will appear showing that the number is blocked.
- Unblocking a number resumes call processing going forward. Calls received while the number was blocked will not be recovered.
- Existing calls from a number prior to it being blocked will remain in LeadManaging.
- This feature is available for users with "Manage Blocklist" permission. If you’re interested in turning on this feature for a user group, please reach out to our support team by opening a support ticket at support.propertyvista.com.