Property Vista allows users to review payment statuses in real time. Payment information can be accessed either through an individual lease or through the centralized Payments section to review multiple transactions.
This article explains how to locate payment records and understand the different payment statuses displayed in the system.
1. Checking Payment Statuses for an Individual Lease
To review payments associated with a specific tenant or lease:
- Navigate to TENANTS & LEASES → LEASES.
- Locate and open the lease you want to review.
- Select the RECEIPTS tab.
- Review the payment records and their corresponding statuses.
This view allows you to review payment activity associated with the selected lease.
2. Viewing Payments Across Multiple Leases
To review payments across the system, including existing payment transactions and their respective statuses:
- Navigate to FINANCE → PAYMENTS.
- Use the available report filters to narrow down the results.
- Review the payment records and their corresponding statuses.
This view is useful when monitoring multiple payments or investigating payment-related inquiries across different tenants and properties.
3. Understanding Payment Statuses
The following table explains the payment statuses displayed in Property Vista.
| Payment Status | Description |
|---|---|
| Submitted | The payment has been submitted for processing. |
| Scheduled | The payment is scheduled to be processed at a future date. |
| Pending Action | The payment is awaiting an action before it can be processed. It may still be in Draft status. Select ACTIONS to either submit or cancel the payment. |
| Queued | The payment has been added to the processing queue and is awaiting processing by the bank. |
| Processing | The payment is currently being processed. |
| Received | The payment has been received. |
| Cleared | The payment has successfully cleared the account. |
| Processing Reject | The payment is undergoing the rejection process. |
| Rejected | The payment has been rejected. |
| Processing Return | The payment is undergoing the return process. |
| Returned | The payment has been returned. |
| Void | The payment has been voided and will not proceed as a valid payment. |
| Canceled | The payment has been canceled and will not proceed with processing. |
Important Notes
- A payment marked Submitted, Queued or Processing has not necessarily completed successfully.
- Cleared indicates that the payment has completed the clearing process.
- Rejected and Returned indicate different payment outcomes and should not be treated as interchangeable.
- Payments displaying Pending Action may require user intervention before processing can continue.
If a payment is rejected, returned or remains in an unexpected status, review the transaction details before determining the appropriate next steps.