Property Vista maintains a real-time payment processing system in which we strive to be as transparent as possible. As a result, you can see the Payment Status at any given time in our system letting you know at which stage the payment is.
Payment Processing Status
- Submitted
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Payment has been created and saved but has not been processed yet.
- Scheduled
- Payment is scheduled to be processed at a designated time and has been posted to the ledger
- Pending Action
- Payment is ready to be processed by the payment processor; however, the building is missing the Merchant ID setup to complete the transaction.
- Queued
- Payments are waiting to be collected and to be sent to the payment processor. They will process automatically and will be sent at a designated time.
- Processing
- Payments are processing
- Received
- Payments have been received by the Payment Processor and are being processed.
- Cleared
- Payment was successfully settled with the bank
- Processing Reject
- Card Payment cannot post or was rejected. System is Processing the Reject and adjusting the tenants file accordingly
- Processing Return
- Payment that cannot post or was rejected. System is Processing the return and adjusting the tenants file accordingly.
- Void
- Payment transaction is voided due to connection failure
- Cancelled
- Payment has been cancelled
- Rejected
- Card Payment has been Rejected
- Returned
- Payment was returned. See Return Error message for reasons of return
- See steps below to further investigate a returned payment
From time to time, a payment may be rejected. In order to see the reject code and in turn what that code means, please see below.
Click on "returned" payment status for a full explanation as shown below.
In live environment, you will see a reject code. For a full list of reject codes and explanations, please CLICK HERE