Property Vista provides payment status updates to help you track the progress of transactions and understand their current processing stage.
Each payment displays a status indicating where it is in the payment lifecycle. The definitions below explain what each status means.
Payment Processing Statuses
| Status | Description |
|---|---|
| Submitted | The payment has been created and saved but has not yet been processed. |
| Scheduled | The payment is scheduled for processing at a designated time and has been posted to the ledger. |
| Pending Action | The payment is ready for processing, but the building is missing the Merchant ID configuration required to complete the transaction. |
| Queued | The payment is waiting to be collected and sent to the payment processor. It will be processed automatically at the designated time. |
| Processing | The payment is currently being processed. |
| Received | The payment has been received by the payment processor and is undergoing processing. |
| Cleared | The payment has successfully settled with the bank. |
| Processing Reject | A card payment could not be posted or was rejected. The system is processing the rejection and updating the tenant's file accordingly. |
| Rejected | The card payment has been rejected. |
| Processing Return | A payment could not be posted or was rejected. The system is processing the return and updating the tenant's file accordingly. |
| Returned | The payment has been returned. Review the Return Error message for the reason. See the investigation steps below for additional information. |
| Void | The payment transaction was voided due to a connection failure. |
| Cancelled | The payment has been cancelled. |
Investigating Rejected Payments
When a payment is rejected, you may need to review the associated reject code to understand why the transaction failed.
The following image provides an example of where the reject code can be found:
In the live environment, the payment record will display a reject code. For a complete list of reject codes and their explanations, refer to the following article:
Investigating Returned Payments
To view additional information about a returned payment:
- Locate the payment in Property Vista.
- Click the Returned payment status.
- Review the explanation displayed for the returned transaction.
The following image shows an example of the additional information available when you open a returned payment:
Review the Return Error message to identify the reason for the return and determine the appropriate next steps.