After an appointment showing as been completed, it's always important to Update appointment status to ensure the outcome/result of that appointment is recorded.
This article shows how to update an appointment after it has been completed.
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Go to To Do’s page
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Then click Appointments section. The page will automatically default to Today screen which you can filter.
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Click the + sign, this will expand the guest card for this lead.
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Click the calendar icon
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Go to the Update tab, then select the appropriate result
6. Hit Save