Cancelling a Bank Account or MID

Overview

When a bank account is being closed, the associated bank account must also be closed within Property Vista.

This process notifies the electronic payment processing partner that the Merchant ID associated with the bank account needs to be closed.

Purpose

To ensure that electronic payment processing is properly cancelled when a property management company's bank account is being closed.

Prerequisites

• Access to the Property Vista backend.
• Appropriate permissions to access and manage bank account settings.
• Confirmation that the bank account is being closed.

Step-by-Step Instructions

1. Locate the Bank Account

1. Log in to the Property Vista backend.
2. Navigate to Administration → Financial → Bank Accounts.
3. Locate and select the bank account that is being closed.

Reference Screenshot:

2. Request Electronic Payment Cancellation

1. Open the General tab.
2. Navigate to Actions.
3. Select Request Electronic Payment Cancellation.

Reference Screenshot:

3. Confirm the Cancellation Request

1. Review the confirmation message.
2. Select I agree.
3. Click Yes, I agree to confirm the request.

Reference Screenshot:

Expected Result

A cancellation request is submitted to the electronic payment processing partner to close the Merchant ID associated with the selected bank account.

Important Notes

• Ensure the correct bank account is selected before submitting the cancellation request.
• This process is required when a bank account is being closed to notify the processing partner.
• Submitting the request initiates the cancellation process; it should not be assumed that the Merchant ID has been immediately closed.