Overview
When a lease ends through the notice or termination process, its status changes to Completed once the lease is no longer active.
A completed lease does not immediately remove the tenant's access to the Property Vista Portal. Tenants associated with the completed lease may still be able to log in and make payments toward any outstanding balance.
If portal access needs to be removed immediately, the lease must be closed.
Important: Completed vs. Closed Leases
- Completed: The lease is no longer active, but the tenant may retain portal access for a period of time.
- Closed: The lease is closed in Property Vista, and the tenant can no longer access the Portal.
To close a lease, it must first be terminated.
Prerequisites
Before closing a lease, it must be terminated. This can happen in one of two ways:
- Wait for the lease end date: Allow the lease to reach its scheduled end date and proceed through the termination process.
- Terminate the lease manually: Complete the termination process using the steps below.
Step 1: Terminate the Lease
1. Locate the Lease
Navigate to:
Tenants & Leases → Leases
Select the lease you want to terminate.
2. Terminate the Lease
Navigate to:
Actions → Vacate → Terminate
Enter the required termination date information and complete the termination process.
3. Set the Actual Move-Out Date
After terminating the lease, you must also set the Actual Move Out Date.
Navigate to:
Details → Actions → Move Out → Set Actual Move Out
Confirm the action by selecting Yes.
Enter the Actual Move Out Date and select OK.
At this stage, the lease has been terminated and the actual move-out date has been recorded.
Important: If the lease is not manually closed, tenants associated with a completed lease may continue to have portal access for a period of time. Access will eventually expire.
Yardi Users
For Yardi-integrated properties, leases cannot be manually closed through Property Vista. Tenant portal access will expire after a period of time once the lease is completed.
Step 2: Close the Lease
Once the lease has been terminated and the Actual Move Out Date has been set, you can close it to immediately remove the tenant's portal access.
Navigate to:
Actions → Close
Enter the reason for closing the lease and select OK.
Expected Result
Once the lease is successfully closed:
- The lease is marked as closed in Property Vista.
- The tenant can no longer access the Property Vista Portal through that lease.
- The tenant will no longer be able to use the Portal to make payments against that lease.