Sometimes, when a tenant is trying to make a payment online, they may want to make only a partial payment and not the full payment. Through your policies, you can control that setting.
You can either decide to enforce full payments only or change the setting to allow tenant to make a payment for any amount.
Go to Administration ->Policies ->Portals ->Resident.
Select the Organization level
Go to Policy tab -> Select the Pencil logo
Proceed to any change then Save
|Resident Portal Enabled||The Tenant can have access to the Portal|
|Portal Invitation Enabled||The Tenant can receive an invitation to the Portal|
|Enforce Full Payment||The Tenant had to pay full payment|
|Proof Of Payments||Summary Only||Only Charges and Deposit are displayed|
|Summary and Details||Charges and Deposit get full details of what they are related to|
|None||Nothing is displayed|
|Enforce External Lease Signing||The Tenant has to sign the lease manually on a print document without signing digitally in the Portal|