Communications / Messaging

Initial Setup

• Broadcast Originators
• Creating Employee Communication Roles
• Communication Policy Configuration
• Communication Categories & Assigning Access
• Tenant Communication: SMS & Voice Message
• Email Templates

Message Center

• Creating Messages in the CRM
• Message Center Breakdown
• Creating Notifications on the Tenant Portal

Broadcasts

• Broadcasts: Overview
• Creating A New Broadcast
• Broadcasts: Basics
• Broadcasts: Scheduling
• Broadcasts: Filtering
• Broadcasts: Variables

Communication Strategy Plans

• Communication Templates Overview
• Resident Portal Registration Strategy
• Application Reminders Strategy
• Rent Reminder Strategy
• Renters Insurance Strategy

FAQs

• How do I send system generated emails from my own domain?
• How Do I Add DNS Records For My Sending Domains?
• Scheduled Broadcasts execute daily at 14:00 EST
• Broadcast Templates are also available in French
• U.S. CAN-SPAM Legislation (CAN-SPAM)
• Canadian Anti-Spam Legislation (CASL)